RETURNS & EXCHANGES – LOL | Official website

RETURNS & EXCHANGES

Returns

You can return any product you order from shopi go within 30 days from the day of delivery without providing a reason for doing so. Products that are being returned may not be worn, washed or damaged.
To arrange a return you can call +90 536 950 8512 or send an email to info@lolofficial.com and let us know which products you want to return.
After notifying our shopi go Help Desk you can ship the product(s) you want to return free of charge via Aras Kargo. Please note that shipping cost will paid by the customer in if another courier company is preferred.

Returns Address: Çubuklu Vadi Evleri Manzara Tepe sk no:24, Acarlar Mahallesi, Beykoz, İstanbul

We cannot take responsibility for items damaged or lost in the return transit.
If you receive your product from shopigo.com make sure that it suits all the conditions stated above in our returns policy. If you are not happy with the goods because of any damage do not accept the package and claim a report. Under the circumstance the return shipping cost will be our responsibility.
However the customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, custom charges and handling fees will all be credited from your refund.

Our conditions for returning products are as follows;

  • The product you want to return should be shipped unworn and unwashed. The product should be packed without any damage in their original packaging and then be returned to the returns address that Shopi go has provided you.
  • We cannot accept returns that don’t have their original packaging, or where the packaging is damaged, has a sticker from the cargo company on it, has duct tape on it, or where the original packaging is damaged in any other way. If we receive products in a damaged state we will return them to the sender and all extra shipping costs will be paid by the customer.
  • If the product to be returned had any accessories when initially delivered, all these accessories have to be packed without any damages in their original packaging and need to be returned as well.
  • If any clothing has been worn, washed or altered, we can’t accept the return of these products. If you want to return shoes, make sure they haven’t been worn outside, are not altered, and are sent back with their original box. If these conditions are not met, we can’t accept the return of these shoes.

If the return of the product is completed and processed we will notify you by email. The price of the product will be refunded in the same way as your initial payment. Please note that shipment cost will be credited from your refund.

 

Exchange:

You can exchange any product you order from Lolofficial within 30 days from the day of delivery without providing a reason for doing so. Products that are being exchanged may not be worn, washed or damaged.

To arrange an exchange you can send an email to info@lolofficial.com and let us know which products you want to exchange.

After notifying our Lolofficial Help Desk you can ship the product(s) you want to exchange free of charge via Aras Kargo. Please note that shipping cost will paid by the customer if another courier company is preferred.

Once your request has reached us together with the product you wish to exchange, we will inspect it and if approved, we will ship your desired product within 1 working day, if it is in stock.

If the product isn’t in stock we will refund you the price of the product in the same way as your initial payment was made.

Exchanges can only be made within the same model with a different color/size/number. You cannot exchange your product for a different type of product.

Exchanges Address: Çubuklu Vadi Evleri Manzara Tepe sk no:24, Acarlar Mahallesi, Beykoz, İstanbul

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